A water line broke and the house valve will not close. Who shuts off the water in Bee Cave?
Your water utility, not City Hall. Bee Cave is not a water provider: most of the city is served by the West Travis County Public Utility Agency, and Falconhead West is on Travis County WCID 17. Call the one on your bill to close the meter, then call us at (512) 540-4747, and we will walk you through getting things off the floor while the crew is on the way.
Do I need a City of Bee Cave permit to rebuild after water or fire damage?
Yes if the rebuild moves or removes an interior wall or touches plumbing, electrical or mechanical work, and always for a replacement water heater or HVAC unit. Repainting needs no permit. Permits run through the Planning and Development Department’s MyGovernmentOnline.org portal, and the contractor must be registered with the city before pulling one. Check your HOA deed restrictions too; the city asks you to even when it does not require a permit.
My house is in Lake Pointe or on Hamilton Pool Road, outside the city limits. Do you cover it?
Yes. Lake Pointe is in Bee Cave’s ETJ, and Rocky Creek, Belvedere and Deer Creek sit on Hamilton Pool Road under Lake Travis Fire Rescue Station 606. The work is the same in all of them. The difference is paperwork: Bee Cave issues permits inside its city limits, so for an address outside them we confirm which office applies before the rebuild starts.
We had water in the house from the June or July 2026 storms and dried it ourselves. Should we still call?
Yes, if anything still smells musty or a wall feels cool or soft to the touch. The EPA window for drying wet material is 24 to 48 hours, and a weekend mop-up rarely dries the bottom plate or the insulation inside the wall. The evaluation is free and on site, and it comes with a written estimate. If the growth covers 25 contiguous square feet or more, Texas requires an independent licensed mold assessment consultant to write the plan first, and we work from it.